FAQ

How can I contact customer service?

If you would like to get in touch regarding an order or product please use the contact form or email info@hartmoormerchandise.co.uk. Queries will be responded to within 24 business hours.

 

When will i receive my order?

We aim to dispatch orders made before 12:00 Monday-Friday on the same day. Orders received after this time will be dispatched the next working day. 

UK customers please allow 2-3 working days for your order to arrive. Rest of the world 7-10 working days.

 

How can I cancel or change my order?

If you would like to change or cancel your order please contact us immediately. If your order has already shipped please wait for your order to arrive and request a returns form.

 

Who are Hartmoor Merchandise?

The Creative Crisis Collective is a trading name of Hartmoor Merchandise. We are a UK based Merchandise production & distribution company. 

The Creative Crisis Collective is an initiative to support artists and crew members at this tough and uncertain time in the entertainment industry.